Warranty
Your Fermob furniture is covered by a dual guarantee as long as the product is used in the conditions recommended by the brand:
5-year functional warranty
Fermob guarantees that products will remain fit for the purpose for which they were designed for 5 years. The guarantee covers all functional aspects of the product such as welding, fasteners, rivets and folding.
2-year ageing warranty
The speed at which a product ages depends on how carefully it is treated. The ageing guarantee covers premature and abnormal deterioration in the appearance of the product’s materials, such as corrosion, discolouration, stains and rings.
The ageing and functional guarantees do not cover:
• Damaged, converted or modified furniture.
• Furniture not used as per Fermob’s recommendations. Any damage arising from insufficient care, or from failure to comply with the supplied instructions and advice for receiving, assembling, using, maintaining and storing furniture supplied to the customer.
• Rings or stains undeclared when unpacking (including stains related to a combination of humidity retention + heat).
• General wear and tear or natural fading of the materials used.
• Corrosion originating from scratches or abrasions that result from general wear and tear and which cannot be removed via standard cleaning and maintenance processes.
• Minor spots of rust under table tops and seats or on bases. These are a natural outcome of the material used (iron) and can be treated using the maintenance tools made available to customers by Fermob.
• Corrosion of stainless steel parts due to use in a confined, chlorinated environment.
• Corrosion of steel furniture (including stainless steel furniture) as a result of use in a coastal environment.
• Any changes in the visual appearance of wood that are directly linked to ageing. As wood is a living material, the appearance of its surface changes naturally over time.
This guarantee is limited to reimbursement (with application of a reduction) or replacement of the product, and applies only upon presentation of the purchase receipt (cash register slip or purchase invoice).