Privacy & Cookies

Fermob understands the importance of keeping your information safe, private and secure. The privacy notice below details our commitment to keeping customers' details and information secure (as in accordance with the Data Protection Act 1998).

What information is collected and how is it used?

There are two types of information we collect from our customers:

Customer supplied information:

We only collect personal information about our customers at the account registration stage or at the time of ordering. When you order, we use this information to process and fulfil your order and to notify you about the status of your order. The type of information we will collect includes:

  • Your name
  • Address
  • Phone number
  • Email address
  • Credit/debit card details etc.

We will never collect sensitive personal information without your explicit consent. Personal information we hold will be accurate and up to date. If you find any inaccuracies in the information you have supplied,contact us and we will amend it promptly.

Browser supplied information and "cookies":

Our website uses 'cookies'. In line with the recent EU Directive on cookie usage, this page explains what cookies are and how they are currently used on this site.

Essential cookies

A cookie is a small file of letters and numbers that we put on your computer. This information is stored to help provide a more personal shopping experience, track the behaviour of our customers and consequently to improve the shopping experience, such as wish lists and storing items in your Basket between visits etc. Cookies cannot contain malicious code or viruses so there are no security worries in enabling these in Internet Explorer or any other browser.

Analytics cookies

We also use Google Analytics to monitor site use, which sets four cookies. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read an overview of privacy at Google, or opt out of Google Analytics across all websites.

Google Advertising Cookies

When you access our website, you’ll be issued with a Google Advertising targeting cookie. This cookie allows us to gather information about you (age, gender, interests etc.) and your browsing habits so that we can improve the website. This process is called online behavioural advertising (OBA). We want to learn more about our users to ensure we offer them the best possible experience, and to achieve this, we use the information gathered through OBA in conjunction with data collected through the regular Google Analytics Cookie to build a profile of our users.

We will not disclose or sell-on any of the data obtained through our use of targeting cookies in order to maintain your privacy. Although these cookies can track data about you, this data cannot be used to personally identify you. 

Enabling or disabling cookies

Most web browsers automatically accept cookies. The 'Help' section of most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.  However, having cookies disabled will not allow you to take full advantage of our site and all of its innovative features. Therefore we recommend that you turn them on.

Your contact details:

We may also collect data should you enter a competition, request a brochure, take part in a survey, request a newsletter or contact via one of the electronic forms provided.

Occasionally we may also use the information we collect to notify you about regarding goods, services and offers we think you may find valuable. At points in our site where we collect personal information from you, we always have the option to opt out of any mailing list and further use of your personal information. If at any later stage you decide you would rather not receive such information please email us.

Does Fermob share the information it receives?

No. Information collected by us on this site will never be sold, rented or loaned to any third parties or companies. Except as part of our fraud checking procedures, to help us prevent illegal transactions. Any personal information stored or collected by Fermob is held only by Fermob at:

Fermob London
3 Liffords Place
SW13 9LR

How do you protect my information?

When you place orders or access your account information, we use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.

I want to make a complaint to Fermob

Fermob London. undertakes to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours. If you are not happy with the way your complaint is being handled you should write to:

Fermob London.
3 Liffords Place
SW13 9LR


We may from time to time establish connections with other companies that will enable you to access the web sites directly from our site. We will only provide you with links to high quality, reputable sites which we believe will be of interest and relevance. However please note that such third party sites are not under our control and we do not contribute to the content of such sites.

When you click through to these sites you leave the area controlled by Fermob. We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites.

Policy changes

As our internet shopping experience develops our policy may be subject to change. If we decide to do this we will post all changes on this page so that our customer are always aware of our privacy policy and the nature of information we are collecting, how it is used and under what circumstances we disclose it. Any changes to the policies made by Fermob may effect immediately.

Questions and comments?

Fermob always welcomes your questions and comments about privacy, please contact us.

Thank you

Fermob is commited to protecting your privacy. We appreciate your trust in us to continue to keep your information private.

If you have any questions/comments about our privacy policy, please email us.